Terms and Conditions for Wholesale Customers of Cremoloso Gelato Ltd

Introduction

These Terms and Conditions (“Terms”) govern the relationship between Cremoloso Gelato Ltd (“we”, “us”, “our”) and our wholesale customers (“you”, “your”). By placing an order with us, you agree to be bound by these Terms. Please read them carefully to understand your rights and obligations.

1. Definitions

• Wholesale Customer: A business entity purchasing gelato products in bulk for resale or distribution.
• Products: Gelato and related products supplied by Cremoloso Gelato Ltd.

2. Eligibility

To become a wholesale customer, you must be a registered business entity with a valid business registration number. This ensures that all transactions are conducted with legitimate businesses, maintaining a high standard of trust and professionalism.

3. Orders

• Minimum Order: All wholesale orders must meet the minimum order requirement as specified in our price list. This ensures efficient processing and delivery of large quantities of gelato.
• Order Placement: Orders can be placed via email, phone, or through our website. We strive to make the ordering process as convenient as possible.
• Order Confirmation: All orders are subject to confirmation by Cremoloso Gelato Ltd. We reserve the right to decline any order to maintain the integrity of our service and ensure product availability.

4. Pricing

• Price List: Wholesale prices are provided upon request and may be subject to change. Current prices are available upon price list request. This allows us to offer competitive pricing while maintaining the quality of our gelato products.
• Taxes: Prices are exclusive of VAT unless otherwise stated. Applicable taxes will be added to the invoice, ensuring compliance with tax regulations.

5. Payment Terms

• Payment Methods: We accept payments via bank transfer, credit card, and other methods as specified. This variety of payment options ensures flexibility and convenience for our customers.
• Payment Due Date: Payment terms will be outlined on the invoice. Payment is typically due upfront unless otherwise agreed. This helps maintain cash flow and ensures timely delivery of your gelato orders.
• Late Payments: Late payments may incur interest at the rate of 8% per annum above the Bank of England base rate, encouraging timely payments and maintaining financial discipline.

6. Delivery

• London Delivery: Complimentary delivery within the M25 area with a minimum order. For details, request our price list. This ensures that our local customers receive their gelato orders quickly and efficiently.
• England and Wales Delivery: Complimentary delivery for orders meeting the minimum requirement. For more information, request our price list. This service ensures that our high-quality gelato products are available across a wide geographic area.
• Delivery Times: Deliveries are made Monday to Friday, between 9 AM and 6 PM, providing flexibility for businesses to receive their gelato orders during working hours.
• Delivery Confirmation: Delivery dates and times are subject to availability and confirmation, ensuring that we can meet your needs as efficiently as possible.

7. Returns and Refunds

• Returns: Due to the perishable nature of gelato, returns are only accepted in cases of product defect or error in delivery. This policy ensures the highest quality of gelato products.
• Refunds: Refunds will be processed within 14 days of receiving the returned products, subject to inspection and approval. This ensures a prompt resolution to any issues with your gelato orders.

8. Product Quality and Liability

• Quality Assurance: We guarantee the quality of our gelato products. All products are prepared and stored according to industry standards, ensuring that you receive the best gelato available.
• Liability: Cremoloso Gelato Ltd is not liable for any indirect, special, or consequential damages arising from the use or inability to use our products. This limits our liability while ensuring we remain committed to delivering high-quality gelato.

9. Confidentiality

• Customer Information: We will treat all wholesale customer information as confidential and will not disclose it to third parties without your consent, except as required by law. This protects your privacy and ensures the confidentiality of your business information.

10. Intellectual Property

• Brand Usage: Wholesale customers may not use the Cremoloso Gelato Ltd brand, logo, or trademarks without prior written permission. This protects our brand identity and ensures consistent use of our trademarks.

11. Termination

• Termination by Cremoloso Gelato Ltd: We reserve the right to terminate the wholesale relationship at any time for breach of these Terms or for any reason, without notice. This allows us to maintain high standards of service and product quality.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, ensuring legal clarity and consistency.

13. Contact Information

For any queries or concerns regarding these Terms, please contact us at:

Cremoloso Gelato Ltd
349b Garratt Lane, London SW18 4DX
Email: info@cremolosogelato.co.uk

14. Updates to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued orders and engagement with Cremoloso Gelato Ltd signify acceptance of any changes to these Terms. This ensures that our policies remain current and reflective of our business practices.