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Frequently Asked Questions

In response to the Covid-19 pandemic, we’ve put several measures in place to protect the safety of our staff and customers.


Kitchen staff

All our kitchen staff are monitored daily for fever and/or illness at home and will be self-isolated if they show any signs of either, per government guidelines. All staff use a fresh pair of disposable gloves and masks on every shift.


Our deliveries are contact-free and socially distanced. We’ll simply ring your bell, or knock, and place your order on the doorstep for you to pick up.

Head office

Our office staff are being monitored for illness, as mentioned above, and are currently working from home per government recommendations. But everything is operating normally and our fantastic customer service team is still on hand to help with any queries you might have.

You can give us a ring on 020 8265 0651, for a fast reply we can have a chat via WhatsApp 07479067248 or drop us an email at info@cremolosogelato.co.uk <mailto:info@cremolosogelato.co.uk>

Absolutely! Once you’re at the checkout, you have the chance to choose a different address. We kindly ask you to complete all the customer details (including your phone number) so we can easily reach you if needed.

Add a note if you like and we can print a label with a short customised message.

This has always been very important to us and after months of scouting, we are delighted to say that 95% of our packaging since 2020 has been made from plants. We will be making a positive difference for years to come by replacing our conventional packaging with new sustainable alternatives.

Save our planet and our future, there is no Planet B!

We don’t! It’s all done independently by a service called Stripe. They’ve been certified as a PCI Service Provider Level 1 – the most stringent level of security certification available in the payments industry. Your details are secure as can be!

On your account, there’s a super handy delivery schedule where you can easily book your favourites up to 45 days in advance.

Because our gelato tubs and cakes are made upon request following your specific needs, once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address or cancel your order.

Sure! Once you’re at the checkout you have the chance to choose a different address. We kindly ask you to complete all the customer details (including your phone number) so we can easily reach you if needed.

Yes. Because gelato is a frozen product, you need to be at home when we deliver. Once you receive your order you can eat it straight away or store it immediately in your freezer at -18.

We don’t use any tracking system or app. When you order your gelato, you can choose the preferred slot and we will deliver within that time. If we are late for any reason, we will keep you updated.

Yes, we deliver every day. Opening hours and delivery days may vary depending on festivities.

Please immediately let us know via email info@cremolosogelato.co.uk <mailto:info@cremolosogelato.co.uk> or text at 07479067248.

Human error can happen even though we work very hard to minimise it. Please, immediately send us an email at info@cremolosogelato.co <mailto:info@cremolosogelato.co>.uk or a text at 07479067248 and we will sort it out as soon as possible.

Our deliveries are contact-free and socially distanced. We’ll simply ring your bell, or knock, and place your order on the doorstep for you to pick up.

For flats or multi-occupied buildings, we will alert you and place the order at the main entrance/reception.

Pickups are available every day between 2/2.30pm only. If for any reason you are not able to make it, please let us know as soon as possible via email info@cremolosogelato.co.uk <mailto:info@cremolosogelato.co.uk> or text at 07479067248.

Pick up address: 228 Earlsfield Road, SW18 3DX.

We highly recommend you to bring a cool bag with you.

Yes, all our sorbets are vegan and gluten-free, with the majority of our gelato flavours gluten-free also. However, our products are prepared in an environment where nuts, dairy, soy, wheat and other allergens are handled. While we take extra care to minimize the risk of cross-contamination, we cannot guarantee that any of our products are completely safe to consume for people with allergies.

Our beautiful gelato is hand made from scratch every day on our own premises, using the best possible ingredients we can source, along with lots of time spent trying new combinations! That’s why our gelato is so delicious.

Artigianalità “artisan” is what sets us apart from the rest. Our recipes and techniques change constantly according to the season, climate, and ingredients used, to achieve the best possible results.

All the ingredients used in making our Gelato are of the highest quality – with some from Italy and some produced by the best local farmers, such as our fresh milk delivered daily to our door.

Unfortunately, we don’t. Our cakes are made in a special container with a lid and therefore is not possible to write or include decorations on top. Our cakes remain one of our bestsellers and our simple but elegant decorations are always very appreciated by our customers.

As a rule of thumb, no. We have a small selection of recipes that use eggs. We display all the allergens in our products directly on our website www.cremolosogelato.co.uk/allergens/ <http://www.cremolosogelato.co.uk/allergens/>

Artisan gelato’s richer taste and more luxurious texture belie the fact that it’s a healthier option compared to regular ice cream. Gelato is a natural food made with essential nutritional elements. The ingredients that give Cremoloso Gelato its exceptional flavour, creamy texture and nutritional profile, contribute to a healthy lifestyle and balanced diet. Remarkably, Cremoloso Gelato contains half the fat and fewer calories compared to regular ice cream. The nutritional value range is 89 calories per scoop (80-gram serving) for sorbets up to a maximum of 160 calories per scoop (80-gram serving), and for the richer flavours like chocolate and pistachio. Gelato can also be made with high-quality non-dairy ingredients so that everyone can enjoy it! Because gelato is richer, creamier, and has less air than ice cream, you don’t have to eat as much to feel satisfied.

Gelato is made fresh every day and has a base of milk and cream. Gelato contains on average 1/3 less sugar than ice cream and half the fat. Thanks to cutting-edge research efforts Cremoloso Gelato is remarkably made with 80% less sugar than regular ice cream. Gelato contains only 30% air, ice cream has an average of 80% air. Gelato is lower in fat and contains half the butterfat than other styles of ice cream. Gelato doesn’t numb the mouth as much as ice cream, allowing the taste buds a more flavourful experience.

Yes, all our gelati/sorbets are suitable for vegetarians.

All our sorbetti and dairy-free gelato are suitable for vegans.

The ingredients we use are not halal-certified, but they do not contain any non-halal product. Except for some flavours like Tiramisu, Rum & Raisin & any specials which contain alcohol.

When you receive your order, please put it straight in the freezer at -18*. Take your gelato box/cake out and leave it for 10/15 minutes in the fridge before you eat it. If you have enough self-control not to finish the whole box (might be tough), place it back in the freezer before the gelato melts.

We recommend keeping your gelato in the freezer for a maximum of 2 weeks.

Yes, but remember not to let the gelato melt before you put the box back in the freezer.

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